Frequently Asked Questions
This page provides answers to the most common questions people have about RTS Digital Matrix Intercom. It is updated frequently, so check back often for answers to new questions.
- Do I need to include documentation when sending products in for service or repair?
- Yes, you must include the Repair Information Form when sending products in for service or repair. Click here to download the Repair Information Form. The form must be filled out as completely as possible.
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- Does RTS stock products?
- No, RTS products are built-to-order. Products are built and shipped on a first-come first-serve basis.
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- How can I report an error or make suggestion about this website?
- You can report errors and make suggestions about this website to the Telex Intercom Webmaster at the E-mail address below. All valid concerns will be considered, and you will be notified if a solution is implemented.
Intercom.Webmaster@us.telex.com
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- How long is the RTS warranty?
- The warranty period on standard RTS components is three years, excluding accessories. For questions regarding warranty terms on specific products, please contact your nearest RTS representative.
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- What are the pin-outs for line cables and headsets?
- RTS Two-Wire Intercom:
Pin 1: Common
Pin 2: Channel 1 Audio + 30VDC
Pin 3: Channel 2 Audio
Telex Audiocom:
Pin 1: Common
Pin 2: Audio Low + 24VDC
Pin 3: Audio High + 24VDC
Telex Intercom Headsets:
4-Pin:
Pin 1: Microphone Common
Pin 2: Microphone "Hot"
Pin 3: Headphone Common
Pin 4: Headphone "Hot"
5-Pin:
Pin 1: Microphone Common
Pin 2: Microphone "Hot"
Pin 3: Headphone Common
Pin 4: Left Headphone "Hot"
Pin 5: Right Headphone "Hot"
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- What are the right headsets for RTS & Telex Audiocom?
- For RTS you need a Male x-pin XLR for the user stations.
For Telex Audiocom you need a Female x-pin XLR for the user stations.
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- What is the difference between headset connectors?
- A4F: 4 pin Female XLR (Most Commonly Used on Telex Audiocom)
A4M: 4 pin Male XLR (Most Commonly Used on RTS)
A5F: 5 pin Female XLR
A5M: 5 pin Male XLR
Example of How to Order:
PH-44 Dual Sided Light-Weight Headset terminated with a 4 pin female XLR:
PH-44
PH-44 Dual Sided Light-Weight Headset terminated with a 4 pin male XLR:
PH-44R
PH-44 Dual Sided Light-Weight Headset terminated with a 5 pin female XLR:
PH-44A5
PH-44 Dual Sided Light-Weight Headset terminated with a 5 pin male XLR:
PH-44R5
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- What is the RTS & Telex Intercom RSS feed?
- Our RSS feed provides a way for users to be notified of the latest RTS & Telex Intercom documentation automatically. Every time a new document is published to the website, feed subscribers are the first to know about it. Participation is completely anonymous, and you can subscribe with two clicks.
Open the RTS & Telex Intercom RSS feed.
Note: RSS feeds require a feed reader, which is included in modern browsers such as Internet Explorer 7 and Firefox.
Learn more about viewing RSS feeds in Internet Explorer 7 | Learn more about viewing RSS feeds in Firefox
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- What services does RTS technical support provide?
- RTS technical support provides the following services:
• Troubleshooting issues with products
• Answering simple system design questions
• Answering product compatibility/features questions
• Looking up part numbers to be ordered from the Lincoln factory
RTS technical support does not provide the following services:
• Updates on PO's
• Price Quotes
• Product Availability
• Issuing RMA's for Repairs
• System Design
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- Where should I send RTS or Telex products in need of service or repair?
- For RTS, Telex RadioCom, or Telex Audiocom products:
Bosch Communications Systems
8601 E Cornhusker Hwy
Lincon, NE 68507
attn: Service & Repair
E-mail: Repair.Lincoln@us.telex.com
Toll Free: 1-800-553-5992
Direct Main: 402-467-3279
Fax: 1-402-467-3279
For Telex Intercom Headsets:
Bosch Communications Systems
1720 E 14th St
Glencoe, MN 55336
attn: Service & Repair
E-mail: Repair.Glencoe@us.telex.com
Toll Free: 1-800-218-2410
Direct Main: 320-864-3177
Fax: 1-320-864-3225
*Remember to include the Repair Information Form when send products in for repair.
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- Why choose RTS?
- RTS products have always enjoyed holding the technological edge over its competition. In a business where the space and cabling are at a premium, RTS products provide its users with twice as many communication lines (two channels on three wires) and full backwards compatibility. RTS products provide its users with exclusive options such as Mic OFF that others do not provide. In addition to the excellent Bosch quality, RTS products provide its users with a cost-effective system and the technical support of one of the most experienced sales and engineering team in the intercommunication field.
As we combine forces with other industry leaders, our reach expands. In September 2006, Bosch Security Systems Worldwide, a division of The Bosch Group, bought Telex Communications, Inc. and formed Bosch Communications Systems. The acquisition brings the well-known Bosch quality standards to RTS through streamlined and modernized processes, as well as a renewed commitment to research and development.
RTS is proud to be a part of Bosch Security Systems, a division of The Bosch Group that sold products valued at one billion euros in 2005. Bosch Security Systems employs more than 7800 associates, in more than 40 locations in Europe, the Americas and Asia Pacific.
Whatever your requirements may be, RTS & Telex have the intercom system that is right for you. RTS & Telex intercoms are the systems choice among communications professionals everywhere. Why not make it yours!
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- Why do some documents on this website fail to load, or load erroneously?
- The documentation on this website (user manuals, brochures, etc) is in Adobe PDF format. In order to load these documents, you must have the latest version of Adobe Reader installed on your computer. Click here to download the latest (free) version of Adobe Reader. If you cannot install software on your computer, contact your IT department and ask for the latest version of Adobe Reader. If you require RTS Digital Matrix Intercom documentation in an alternative format, send a request to the RTS & Telex Intercom Webmaster.
Intercom.Webmaster@us.telex.com
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