Product Support
This page provides support for individual products by experienced RTS® Digital Matrix Intercom technicians.
- An audible "sizzling" or "frying" noise can be heard in port to port audio through the ADAM Matrix.
- Cause
A timing problem exists in Telex TDM ASICs fabricated by AMI.
Solution
Changing the AIO card timing scheme to accommodate the increased delay needed by ASICs fabricated by AMI.
Procedure
1. Using kynar or other suitable jumper wire, run a jumper from U5 pin 5 to U5 pin 30as shown in figure 1.
2. Create a solder bridge between pins 28 and 29 on U5.
Figure 1
↑Back to Top
- How can I upgrade my ADAM to support AIO-8 & AIO-16 cards?
- You must do the following to upgrade your ADAM to support AIO-16 cards:
• Have the new ADAM power supply installed. (p/n 9020-7516-001).
• In a single frame system, have the Master Controller firmware 9.22.0 or higher installed.
• In a multi-frame system, have the peripheral controller firmware 10.13.x or higher installed, have the DBX firmware 1.13.0 or higher
installed.
IMPORTANT: Be sure to save the existing AZedit setup file (.adm) before confirming the switch over to High Density, because a 1st Birthday occurs
when switching over.
• Using AZedit's Intercom Sizing Wizard (Options|Intercom Configuration|Options Tab), configure your system as High Density (following the
wizard instructions).
• Insert the AIO-8 and AIO-16 cards in the slots you want.
NOTE: For more detailed information, see the AIO-16 User Manual (Figure 2).
NOTE:
The AIO-16 Backcards
SCSI Backcard (9000-7726-002)
Backward compatibility to existing AIO-8 breakout panels. This card carries two single RS-485 data pairs; one data pair per group
of 8 keypanel ports.
MDR Backcard (9000-7726-003)
Can be connected to 1RU, 48-port RJ-45 breakout panel or to a 2RU, 32-port DB-9 breakout panel. This card has 16 RS-485 data
pair so each keypanel can communicate with the matrix separately. Because the MDR backcard has individual intelligent ports,
addressing is done dynamically from the matrix to the keypanel.
AIO-16 Breakout Panel Usage
The AIO-16 back panels have 2 connectors (SCSI and MDR) per card. Each connector carries 8 ports per connector. These connections can
be separated between multiple and different breakout panels, if desired. For example, if you are using an XCP-40-DB9 breakout panel, and
you have four AIO-8 cards seated next to an AIO-16, you can connect the AIO-8 cards SCSI connections to J1, J2, J3, J4 on the XCP-40
breakout panel. You can then connect the AIO-16 J1 SCSI connector to J5 on the XCP-40 breakout panel and connect the AIO-16 J2 SCSI
connector to another XCP-40 breakout panel.
Figure 1
Figure 2
Figure 3
↑Back to Top
- An audible "sizzling" or "frying" noise can be heard in port to port audio through the ADAM Matrix.
- Cause
A timing problem exists in Telex TDM ASICs fabricated by AMI.
Solution
Changing the AIO card timing scheme to accommodate the increased delay needed by ASICs fabricated by AMI.
Procedure
1. Using kynar or other suitable jumper wire, run a jumper from U5 pin 5 to U5 pin 30as shown in figure 1.
2. Create a solder bridge between pins 28 and 29 on U5.
Figure 1
↑Back to Top
- How can I upgrade my ADAM to support AIO-8 & AIO-16 cards?
- You must do the following to upgrade your ADAM to support AIO-16 cards:
• Have the new ADAM power supply installed. (p/n 9020-7516-001).
• In a single frame system, have the Master Controller firmware 9.22.0 or higher installed.
• In a multi-frame system, have the peripheral controller firmware 10.13.x or higher installed, have the DBX firmware 1.13.0 or higher
installed.
IMPORTANT: Be sure to save the existing AZedit setup file (.adm) before confirming the switch over to High Density, because a 1st Birthday occurs
when switching over.
• Using AZedit's Intercom Sizing Wizard (Options|Intercom Configuration|Options Tab), configure your system as High Density (following the
wizard instructions).
• Insert the AIO-8 and AIO-16 cards in the slots you want.
NOTE: For more detailed information, see the AIO-16 User Manual (Figure 2).
NOTE:
The AIO-16 Backcards
SCSI Backcard (9000-7726-002)
Backward compatibility to existing AIO-8 breakout panels. This card carries two single RS-485 data pairs; one data pair per group
of 8 keypanel ports.
MDR Backcard (9000-7726-003)
Can be connected to 1RU, 48-port RJ-45 breakout panel or to a 2RU, 32-port DB-9 breakout panel. This card has 16 RS-485 data
pair so each keypanel can communicate with the matrix separately. Because the MDR backcard has individual intelligent ports,
addressing is done dynamically from the matrix to the keypanel.
AIO-16 Breakout Panel Usage
The AIO-16 back panels have 2 connectors (SCSI and MDR) per card. Each connector carries 8 ports per connector. These connections can
be separated between multiple and different breakout panels, if desired. For example, if you are using an XCP-40-DB9 breakout panel, and
you have four AIO-8 cards seated next to an AIO-16, you can connect the AIO-8 cards SCSI connections to J1, J2, J3, J4 on the XCP-40
breakout panel. You can then connect the AIO-16 J1 SCSI connector to J5 on the XCP-40 breakout panel and connect the AIO-16 J2 SCSI
connector to another XCP-40 breakout panel.
Figure 1
Figure 2
Figure 3
↑Back to Top
- An audible "sizzling" or "frying" noise can be heard in port to port audio through the ADAM Matrix.
- Cause
A timing problem exists in Telex TDM ASICs fabricated by AMI.
Solution
Changing the AIO card timing scheme to accommodate the increased delay needed by ASICs fabricated by AMI.
Procedure
1. Using kynar or other suitable jumper wire, run a jumper from U5 pin 5 to U5 pin 30as shown in figure 1.
2. Create a solder bridge between pins 28 and 29 on U5.
Figure 1
↑Back to Top
- How can I upgrade my ADAM to support AIO-8 & AIO-16 cards?
- You must do the following to upgrade your ADAM to support AIO-16 cards:
• Have the new ADAM power supply installed. (p/n 9020-7516-001).
• In a single frame system, have the Master Controller firmware 9.22.0 or higher installed.
• In a multi-frame system, have the peripheral controller firmware 10.13.x or higher installed, have the DBX firmware 1.13.0 or higher
installed.
IMPORTANT: Be sure to save the existing AZedit setup file (.adm) before confirming the switch over to High Density, because a 1st Birthday occurs
when switching over.
• Using AZedit's Intercom Sizing Wizard (Options|Intercom Configuration|Options Tab), configure your system as High Density (following the
wizard instructions).
• Insert the AIO-8 and AIO-16 cards in the slots you want.
NOTE: For more detailed information, see the AIO-16 User Manual (Figure 2).
NOTE:
The AIO-16 Backcards
SCSI Backcard (9000-7726-002)
Backward compatibility to existing AIO-8 breakout panels. This card carries two single RS-485 data pairs; one data pair per group
of 8 keypanel ports.
MDR Backcard (9000-7726-003)
Can be connected to 1RU, 48-port RJ-45 breakout panel or to a 2RU, 32-port DB-9 breakout panel. This card has 16 RS-485 data
pair so each keypanel can communicate with the matrix separately. Because the MDR backcard has individual intelligent ports,
addressing is done dynamically from the matrix to the keypanel.
AIO-16 Breakout Panel Usage
The AIO-16 back panels have 2 connectors (SCSI and MDR) per card. Each connector carries 8 ports per connector. These connections can
be separated between multiple and different breakout panels, if desired. For example, if you are using an XCP-40-DB9 breakout panel, and
you have four AIO-8 cards seated next to an AIO-16, you can connect the AIO-8 cards SCSI connections to J1, J2, J3, J4 on the XCP-40
breakout panel. You can then connect the AIO-16 J1 SCSI connector to J5 on the XCP-40 breakout panel and connect the AIO-16 J2 SCSI
connector to another XCP-40 breakout panel.
Figure 1
Figure 2
Figure 3
↑Back to Top
- An audible "sizzling" or "frying" noise can be heard in port to port audio through the ADAM Matrix.
- Cause
A timing problem exists in Telex TDM ASICs fabricated by AMI.
Solution
Changing the AIO card timing scheme to accommodate the increased delay needed by ASICs fabricated by AMI.
Procedure
1. Using kynar or other suitable jumper wire, run a jumper from U5 pin 5 to U5 pin 30as shown in figure 1.
2. Create a solder bridge between pins 28 and 29 on U5.
Figure 1
↑Back to Top
- How can I upgrade my ADAM to support AIO-8 & AIO-16 cards?
- You must do the following to upgrade your ADAM to support AIO-16 cards:
• Have the new ADAM power supply installed. (p/n 9020-7516-001).
• In a single frame system, have the Master Controller firmware 9.22.0 or higher installed.
• In a multi-frame system, have the peripheral controller firmware 10.13.x or higher installed, have the DBX firmware 1.13.0 or higher
installed.
IMPORTANT: Be sure to save the existing AZedit setup file (.adm) before confirming the switch over to High Density, because a 1st Birthday occurs
when switching over.
• Using AZedit's Intercom Sizing Wizard (Options|Intercom Configuration|Options Tab), configure your system as High Density (following the
wizard instructions).
• Insert the AIO-8 and AIO-16 cards in the slots you want.
NOTE: For more detailed information, see the AIO-16 User Manual (Figure 2).
NOTE:
The AIO-16 Backcards
SCSI Backcard (9000-7726-002)
Backward compatibility to existing AIO-8 breakout panels. This card carries two single RS-485 data pairs; one data pair per group
of 8 keypanel ports.
MDR Backcard (9000-7726-003)
Can be connected to 1RU, 48-port RJ-45 breakout panel or to a 2RU, 32-port DB-9 breakout panel. This card has 16 RS-485 data
pair so each keypanel can communicate with the matrix separately. Because the MDR backcard has individual intelligent ports,
addressing is done dynamically from the matrix to the keypanel.
AIO-16 Breakout Panel Usage
The AIO-16 back panels have 2 connectors (SCSI and MDR) per card. Each connector carries 8 ports per connector. These connections can
be separated between multiple and different breakout panels, if desired. For example, if you are using an XCP-40-DB9 breakout panel, and
you have four AIO-8 cards seated next to an AIO-16, you can connect the AIO-8 cards SCSI connections to J1, J2, J3, J4 on the XCP-40
breakout panel. You can then connect the AIO-16 J1 SCSI connector to J5 on the XCP-40 breakout panel and connect the AIO-16 J2 SCSI
connector to another XCP-40 breakout panel.
Figure 1
Figure 2
Figure 3
↑Back to Top
- An audible "sizzling" or "frying" noise can be heard in port to port audio through the ADAM Matrix.
- Cause
A timing problem exists in Telex TDM ASICs fabricated by AMI.
Solution
Changing the AIO card timing scheme to accommodate the increased delay needed by ASICs fabricated by AMI.
Procedure
1. Using kynar or other suitable jumper wire, run a jumper from U5 pin 5 to U5 pin 30as shown in figure 1.
2. Create a solder bridge between pins 28 and 29 on U5.
Figure 1
↑Back to Top
- How can I upgrade my ADAM to support AIO-8 & AIO-16 cards?
- You must do the following to upgrade your ADAM to support AIO-16 cards:
• Have the new ADAM power supply installed. (p/n 9020-7516-001).
• In a single frame system, have the Master Controller firmware 9.22.0 or higher installed.
• In a multi-frame system, have the peripheral controller firmware 10.13.x or higher installed, have the DBX firmware 1.13.0 or higher
installed.
IMPORTANT: Be sure to save the existing AZedit setup file (.adm) before confirming the switch over to High Density, because a 1st Birthday occurs
when switching over.
• Using AZedit's Intercom Sizing Wizard (Options|Intercom Configuration|Options Tab), configure your system as High Density (following the
wizard instructions).
• Insert the AIO-8 and AIO-16 cards in the slots you want.
NOTE: For more detailed information, see the AIO-16 User Manual (Figure 2).
NOTE:
The AIO-16 Backcards
SCSI Backcard (9000-7726-002)
Backward compatibility to existing AIO-8 breakout panels. This card carries two single RS-485 data pairs; one data pair per group
of 8 keypanel ports.
MDR Backcard (9000-7726-003)
Can be connected to 1RU, 48-port RJ-45 breakout panel or to a 2RU, 32-port DB-9 breakout panel. This card has 16 RS-485 data
pair so each keypanel can communicate with the matrix separately. Because the MDR backcard has individual intelligent ports,
addressing is done dynamically from the matrix to the keypanel.
AIO-16 Breakout Panel Usage
The AIO-16 back panels have 2 connectors (SCSI and MDR) per card. Each connector carries 8 ports per connector. These connections can
be separated between multiple and different breakout panels, if desired. For example, if you are using an XCP-40-DB9 breakout panel, and
you have four AIO-8 cards seated next to an AIO-16, you can connect the AIO-8 cards SCSI connections to J1, J2, J3, J4 on the XCP-40
breakout panel. You can then connect the AIO-16 J1 SCSI connector to J5 on the XCP-40 breakout panel and connect the AIO-16 J2 SCSI
connector to another XCP-40 breakout panel.
Figure 1
Figure 2
Figure 3
↑Back to Top
- An audible "sizzling" or "frying" noise can be heard in port to port audio through the ADAM Matrix.
- Cause
A timing problem exists in Telex TDM ASICs fabricated by AMI.
Solution
Changing the AIO card timing scheme to accommodate the increased delay needed by ASICs fabricated by AMI.
Procedure
1. Using kynar or other suitable jumper wire, run a jumper from U5 pin 5 to U5 pin 30as shown in figure 1.
2. Create a solder bridge between pins 28 and 29 on U5.
Figure 1
↑Back to Top
- How can I upgrade my ADAM to support AIO-8 & AIO-16 cards?
- You must do the following to upgrade your ADAM to support AIO-16 cards:
• Have the new ADAM power supply installed. (p/n 9020-7516-001).
• In a single frame system, have the Master Controller firmware 9.22.0 or higher installed.
• In a multi-frame system, have the peripheral controller firmware 10.13.x or higher installed, have the DBX firmware 1.13.0 or higher
installed.
IMPORTANT: Be sure to save the existing AZedit setup file (.adm) before confirming the switch over to High Density, because a 1st Birthday occurs
when switching over.
• Using AZedit's Intercom Sizing Wizard (Options|Intercom Configuration|Options Tab), configure your system as High Density (following the
wizard instructions).
• Insert the AIO-8 and AIO-16 cards in the slots you want.
NOTE: For more detailed information, see the AIO-16 User Manual (Figure 2).
NOTE:
The AIO-16 Backcards
SCSI Backcard (9000-7726-002)
Backward compatibility to existing AIO-8 breakout panels. This card carries two single RS-485 data pairs; one data pair per group
of 8 keypanel ports.
MDR Backcard (9000-7726-003)
Can be connected to 1RU, 48-port RJ-45 breakout panel or to a 2RU, 32-port DB-9 breakout panel. This card has 16 RS-485 data
pair so each keypanel can communicate with the matrix separately. Because the MDR backcard has individual intelligent ports,
addressing is done dynamically from the matrix to the keypanel.
AIO-16 Breakout Panel Usage
The AIO-16 back panels have 2 connectors (SCSI and MDR) per card. Each connector carries 8 ports per connector. These connections can
be separated between multiple and different breakout panels, if desired. For example, if you are using an XCP-40-DB9 breakout panel, and
you have four AIO-8 cards seated next to an AIO-16, you can connect the AIO-8 cards SCSI connections to J1, J2, J3, J4 on the XCP-40
breakout panel. You can then connect the AIO-16 J1 SCSI connector to J5 on the XCP-40 breakout panel and connect the AIO-16 J2 SCSI
connector to another XCP-40 breakout panel.
Figure 1
Figure 2
Figure 3
↑Back to Top
- An audible "sizzling" or "frying" noise can be heard in port to port audio through the ADAM Matrix.
- Cause
A timing problem exists in Telex TDM ASICs fabricated by AMI.
Solution
Changing the AIO card timing scheme to accommodate the increased delay needed by ASICs fabricated by AMI.
Procedure
1. Using kynar or other suitable jumper wire, run a jumper from U5 pin 5 to U5 pin 30as shown in figure 1.
2. Create a solder bridge between pins 28 and 29 on U5.
Figure 1
↑Back to Top
- How can I upgrade my ADAM to support AIO-8 & AIO-16 cards?
- You must do the following to upgrade your ADAM to support AIO-16 cards:
• Have the new ADAM power supply installed. (p/n 9020-7516-001).
• In a single frame system, have the Master Controller firmware 9.22.0 or higher installed.
• In a multi-frame system, have the peripheral controller firmware 10.13.x or higher installed, have the DBX firmware 1.13.0 or higher
installed.
IMPORTANT: Be sure to save the existing AZedit setup file (.adm) before confirming the switch over to High Density, because a 1st Birthday occurs
when switching over.
• Using AZedit's Intercom Sizing Wizard (Options|Intercom Configuration|Options Tab), configure your system as High Density (following the
wizard instructions).
• Insert the AIO-8 and AIO-16 cards in the slots you want.
NOTE: For more detailed information, see the AIO-16 User Manual (Figure 2).
NOTE:
The AIO-16 Backcards
SCSI Backcard (9000-7726-002)
Backward compatibility to existing AIO-8 breakout panels. This card carries two single RS-485 data pairs; one data pair per group
of 8 keypanel ports.
MDR Backcard (9000-7726-003)
Can be connected to 1RU, 48-port RJ-45 breakout panel or to a 2RU, 32-port DB-9 breakout panel. This card has 16 RS-485 data
pair so each keypanel can communicate with the matrix separately. Because the MDR backcard has individual intelligent ports,
addressing is done dynamically from the matrix to the keypanel.
AIO-16 Breakout Panel Usage
The AIO-16 back panels have 2 connectors (SCSI and MDR) per card. Each connector carries 8 ports per connector. These connections can
be separated between multiple and different breakout panels, if desired. For example, if you are using an XCP-40-DB9 breakout panel, and
you have four AIO-8 cards seated next to an AIO-16, you can connect the AIO-8 cards SCSI connections to J1, J2, J3, J4 on the XCP-40
breakout panel. You can then connect the AIO-16 J1 SCSI connector to J5 on the XCP-40 breakout panel and connect the AIO-16 J2 SCSI
connector to another XCP-40 breakout panel.
Figure 1
Figure 2
Figure 3
↑Back to Top
- How can I interface RTS® TW to RTS® four-wire systems?
- • The RTS® Model SSA-324 interface system provides two-wire (RTS® and Audiocom®) to four-wire interface with nulling controls and gain adjust to and from the RTS-TW® line.
• The Model SSA-324 Call Option Card interfaces RTS® and Audiocom® call signal to relay contact to be used with the four-wire system and two-way radio.
↑Back to Top
- How can I interface RTS® TW to RTS® four-wire systems?
- • The RTS® Model SSA-324 interface system provides two-wire (RTS® and Audiocom®) to four-wire interface with nulling controls and gain adjust to and from the RTS-TW® line.
• The Model SSA-324 Call Option Card interfaces RTS® and Audiocom® call signal to relay contact to be used with the four-wire system and two-way radio.
↑Back to Top
- What are the mounting hole dimensions of the WKP-4?
- The mounting hole dimensions of the WKP-4 are the same as the Audiocom SS-1002 & SS-2002 "P" Box. The dimensions are illustrated in Figure 1.
Figure 1
↑Back to Top
RSS | Site Map