Welcome to the RTS Digital Matrix Intercom support section. This section of the website is designed to help end users troubleshoot their own systems quickly and effectively. All of the content in this support section is authored and maintained by RTS Digital Matrix Intercom technicians with extensive field experience. If you are a first-time user, RTS recommends reading through the FAQ and Knowledgebase sections to familiarize yourself with system design and operation. If you still have questions, contact your nearest RTS Digital Matrix Intercom technical support specialist.

 Featured FAQ

What is the difference between headset connectors?

A4F: 4 pin Female XLR (Most Commonly Used on Telex Audiocom)
A4M: 4 pin Male XLR (Most Commonly Used on RTS)
A5F: 5 pin Female XLR
A5M: 5 pin Male XLR

Example of How to Order:
PH-44 Dual Sided Light-Weight Headset terminated with a 4 pin female XLR:
PH-44

PH-44 Dual Sided Light-Weight Headset terminated with a 4 pin male XLR:
PH-44R
PH-44 Dual Sided Light-Weight Headset terminated with a 5 pin female XLR:
PH-44A5

PH-44 Dual Sided Light-Weight Headset terminated with a 5 pin male XLR:
PH-44R5
More Frequently Asked Questions

 Featured Glossary Term

Pot (Potentiometer)

A device to electrically change audio or video levels. Potting up means increasing a level from a control panel. An audio mixing console is an audio control panel.
More Glossary Terms