January 1, 2006
A large electrical transmission and distribution company in the Northeast United States needed to update their 20 year-old, two-way radio network. The company’s consistency, convenience, and clarity of communication had been suffering as a result of the antiquated system. Also, consolidation and acquisitions had left the company with multiple incompatible radio systems throughout their facilities.
- Improve communication clarity and consistency.
- Centralize "trouble centers" and dispatching activities.
- Expand command and control capabilities.
- Maintain lineman safety.
- Improve coordination of on-site responders during storms or emergencies.
- Maintain redundant communication systems.
- Utilize existing equipment.
Telex Radio Dispatch Solutions Provided:
- Common interface for all existing radio systems, connecting all users with no radio replacement.
- Multiple redundant dispatch locations, maintaining 24/7 network availability and on-demand management supervision of communications.
- Multi-tiered console views for scalability of geographic dispatch control.
- Used Wide Area data Network (WAN), eliminating the need for costly dedicated connections to radio towers – lower cost and fewer potential failure points.
- Integrated Automatic Number Identification (ANI), improving response time and dispatch control.
- Telephone interconnection for coordination with public safety officials.
- Consolidated four dispatch centers into two.
- Eliminated multiple dedicated lines and radio tower bridge hardware installations saving as much as $2,000 per month per tower.
- Saved more than $200,000 on third-party ANI system.
- Three-week installation time saved three to five weeks of engineering time.