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RTS Telex

Electricity Distribution Company Two-way Radio Communication Network

January 1, 2006


A large electrical transmission and distribution company in the Northeast United States needed to update their 20 year-old, two-way radio network. The company’s consistency, convenience, and clarity of communication had been suffering as a result of the antiquated system. Also, consolidation and acquisitions had left the company with multiple incompatible radio systems throughout their facilities.


  • Improve communication clarity and consistency.
  • Centralize "trouble centers" and dispatching activities.
  • Expand command and control capabilities.
  • Maintain lineman safety.
  • Improve coordination of on-site responders during storms or emergencies.
  • Maintain redundant communication systems.
  • Utilize existing equipment.


Telex Radio Dispatch Solutions Provided:

  • Common interface for all existing radio systems, connecting all users with no radio replacement.
  • Multiple redundant dispatch locations, maintaining 24/7 network availability and on-demand management supervision of communications.
  • Multi-tiered console views for scalability of geographic dispatch control.
  • Used Wide Area data Network (WAN), eliminating the need for costly dedicated connections to radio towers – lower cost and fewer potential failure points.
  • Integrated Automatic Number Identification (ANI), improving response time and dispatch control.
  • Telephone interconnection for coordination with public safety officials.


  • Consolidated four dispatch centers into two.
  • Eliminated multiple dedicated lines and radio tower bridge hardware installations saving as much as $2,000 per month per tower.
  • Saved more than $200,000 on third-party ANI system.
  • Three-week installation time saved three to five weeks of engineering time.


Related products

Dispatch Headset
The DH2000 Single Side Dispatch Headset DH2200 Dual Side Dispatch Headset leverages the Telex Airman 750 headset which is a best in class lightweight headset. Weighing in at only 3.2 ounces and features an amplified noise canceling electrec mic for crystal clear voice transmission.

RTS is part of the Bosch Communications Systems family of brands, offering the world's most complete portfolio of professional audio and communications solutions.

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